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Glossary of Book Club Terms Account Number Order Form Packing Slip Bonus Coupons Consolation Book Club Credit Account Number Scholastic Canada assigns a unique Account Number to each of its customers. This number helps us to identify each teacher. You can find your Account Number on the bottom right-hand corner of your Packing Slip or, phone Customer Service at 1-800-268-3860 to obtain your Account Number today. Order Form  Fill out the Order Form found in your Book Club kit, and send it to Scholastic Canada. You may mail, phone or fax in your order or, if preferred, you may order online. Packing Slip  A Scholastic Packing Slip is included in every book order. All pertinent information regarding the contents of the box, the status of your account and the incentives you have earned on the current order are listed on the Packing Slip. Bonus Coupon  Your Bonus Coupon is located in the bottom right-hand corner of the Packing Slip. Consolation Occasionally Scholastic Canada is unable to provide customers with an item they have ordered at the time their students' order is being shipped. In this situation, our customers will receive a Consolation item (i.e. a title of similar age or reading level). This situation could arise if the original item is on backorder status and will be received at a later date, or if the original product is no longer available. If the latter is the case, a Book Club Credit for the value of the product will be issued to the customer along with the consolation book. In the case of a backorder, customers will receive the consolation item as well as a letter informing them that the item they chose is currently out of stock and that they will receive the missing item once it has arrived in our warehouse. Consolation items are only given for items featured in the Student News portion of the promotion. Book Club Credit  As mentioned above, if an item has become unavailable, Scholastic Canada will reimburse customers by sending them a Book Club Credit for the full value of the unavailable item. In most cases, this Credit will be accompanied by a Consolation Item. | |
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